Question 1

What image formats do you support?

Accepted Answer

We support JPG, PNG, and WEBP formats. Images must be under 10MB for optimal processing. All common photo formats work perfectly with our sketch converter.

Question 2

What quality can I expect from the sketches?

Accepted Answer

All sketches are generated in HD quality without watermarks. You get full resolution output, all 6 sketch styles, and instant results with every generation.

Question 3

How long does it take to generate a sketch?

Accepted Answer

Sketch generation typically takes 20-30 seconds depending on image complexity. All users enjoy the same fast processing speeds.

Question 4

Can I use the sketches commercially?

Accepted Answer

Yes! All sketches created with our service can be used for both personal and commercial purposes. Premium users receive full commercial usage rights without attribution requirements.

Question 5

How do credits work?

Accepted Answer

Each sketch generation costs 2 credits. Starter plan includes 60 credits monthly (30 sketches), Pro plan includes 150 credits monthly (75 sketches). Unused credits expire at the end of each billing cycle and do not roll over.

Question 6

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time from your billing settings. You'll retain access to premium features until the end of your current billing period.

Question 7

What is your refund policy?

Accepted Answer

We offer a 14-day money-back guarantee for first-time subscription purchases. Refunds are available if you've used less than 80% of your credits and your account is in good standing. Each customer is eligible for one refund only. Contact support@imagetosketch.app to request a refund.

Question 8

Is my data and uploaded images secure?

Accepted Answer

Absolutely. We use industry-standard encryption to protect your data. Uploaded images are processed securely and automatically deleted from our servers after 24 hours. We never share your images with third parties.

Question 9

What sketch styles are available?

Accepted Answer

We offer multiple artistic styles including pencil sketch, charcoal drawing, cartoon sketch, coloring book outlines, architectural lines, and aesthetic minimalist art. Each style is optimized for different creative purposes.

Question 10

Need more help?

Accepted Answer

Our support team is here to help! Contact us anytime and we'll respond within 24 hours. Premium users enjoy priority support with faster response times.

Frequently Asked Questions